I am sorry, this is "Resolved"? How can they even consider marking this resolved in any situation. Yeah we exposed your env vars but we told you about it over email so it's all good... We dont know how or to what extend though.
The biggest case for building bespoke software is that you drop your attack surface area and it’s not as lucrative to hack one person. Don’t even expose it to the internet if you don’t need to and just run Tailscale.
I don't disagree with you, but I think generally when the mistake involves compromised user data, the answer is a bit more emotionally driven. People get rightfully mad when things like that happens, and services usually keep the incident in a "Mitigated" status while they "work with their customers to ensure blah blah blah" or whatever. Everywhere I've personally worked the Mitigated->Resolved involves publishing a postmortem, repair items, and general assurances or safe guards based on learnings from the incident that the issue won't happen again. However, the industry as a whole doesn't have a standard for what the line between Mitigation and Resolution is.
So the active incident is now fixed and they've already reached out to impacted customers but they can't mark it as resolved yet because they are still yet to publish a more detailed blog post?
What makes you think it's fixed? They just state that they "blocked the exploit", and that could mean anything:
- did they just take the affected API offline?
- or did they just disable the account of the attacker?
- or is the exploit actually being fixed?
Environment variables are sensible data, and marking a security incident as resolved with that little detail is quite a take. Even changelog entries for harmless bug fixes are more detailed.
Okay so let's just say you are one of those affected users
The founder of the company has already emailed you with details and their support team is around for you to ask any follow-up questions. Also the bug/exploit has been fully fixed
At this point are you saying you would actually be upset and leave because the incident on their status page has been marked as resolved?
Holy smokes, is security just not a priority at all anymore? Like in what world do we live in, that this is acceptable. And at the volume this has been happening, bad guys are having a FIELD DAY.
Given the recent Claude Code remote access tool, it would be wise to not install any new software, or use any package manager for a few weeks as they could have already been silently backdoored during the aftermath of that incident.
The very fact that Nextjs vibe projects need an external (and paid!) background jobs / async service show how much of an anti pattern that this framework and similar are. Just use a sensible stack from day one that can handle concurrency out of the box like Elixir or something with established open source background jobs library. Then you can worry less about this kind of paid 3rd party nonsense. Ditto on auth. I just can't fathom outsourcing these types or core functionalities, the operational, security and cost risks make very little sense when there's libraries that do this out of the box.
I was able to patch before it was exploited but that definitely made me question the service.
- did they just take the affected API offline?
- or did they just disable the account of the attacker?
- or is the exploit actually being fixed?
Environment variables are sensible data, and marking a security incident as resolved with that little detail is quite a take. Even changelog entries for harmless bug fixes are more detailed.
How they handle the communication on the incident is crucially as important as remediating the original cause.
Just the fact that they are doing this means I will probably never use this service or recommend this service to anyone else.
The founder of the company has already emailed you with details and their support team is around for you to ask any follow-up questions. Also the bug/exploit has been fully fixed
At this point are you saying you would actually be upset and leave because the incident on their status page has been marked as resolved?